Privacy Policy

Last updated 24th May 2018

 Your Privacy – Overview

This policy tells you about how Igloo Backpackers Hostel Annexe, Pods & Hybrid collects, uses and protects the personal information you provide when booking accommodation with us. We are committed to protecting your personal information under this privacy policy.

Collection of your information

·         Personal information is received/collected when:

o   You book our accommodation through our website, through email or over the phone

o   You book our accommodation through third party websites

o   You contact us directly to make an enquiry

·         We may collect the following personal information:

o   Name and contact information (address, email, telephone number)

o   Identification details (such as passport, ID type, nationality)

o   Date of birth

o   Gender

o   Payment details

o   Medical information you have shared with us

Why we collection your information

·         We use this information to provide you with the best services for your needs, internal record keeping and for relevant communication before and after your stay including; room reservations, left property, missing keys, to record any accidents or incidents that occurred during you stay etc.

·         If a customer breaches one of our policies we may retain their information to restrict future use of our services.

Protection of your information

·         Personal information may be collected, processed and stored by Igloo Backpackers Hostel or by trusted third party companies that process it on our behalf under strict security practices that ensure the third party has undertaken adequate technical and organizational measures to protect personal information.

·         Personal information will be held as long as necessary to fulfill the requested services, any information not required to meet our legal record keeping obligations will be deleted securely after your stay.

·         Personal information will be released to the police or other authorities when there is a legal obligation to do so.

Your data privacy rights

·         At any time you may:

o   Ask what personal information was collected and how we are using it

o   Ask to change the way we process the information

o   Ask to change how we contact and communication with you

o   Request copies of the information collected

o   Change or correct the information collected if it is inaccurate

o   Request the information to be deleted


·         Closed Circuit Television (CCTV) is used in the entrance and reception areas of all our properties to ensure the safety of Igloo guests, staff and visitors and protect the premises from criminal activity. CCTV footage will only be viewed when necessary.

Contacting Us

·         If you have any questions regarding this privacy policy or wish to exercise your data privacy rights, please contact us as follows:

Email us:
Write us:  Igloo Backpackers Hostel
                100 Mansfield Road, Nottingham, NG1 3HD