When we logged into our Trip Advisor account the other day we were greeted with a lovely little pop-up…
“Igloo Backpackers Hostel is a Certificate of Excellence winner! Congratulations on being one of the top 10% of all businesses on TripAdvisor.”
Which was a very lovely thing to read (and so have been all the recent Trip Advisor reviews you have all been writing), especially after recently having a guest give us a 4.2 rating on Booking.com (one of the things they were upset about was how we offer free tea, coffee, and sugar but do not provide milk).
Guess that proves that old saying of “you can't please every one, all of the time”. But we are glad to know that we are pleasing most of you, most of the time :)